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Software Design

The Myth of the Intuitive Interface

January 19, 2026 by Chris Bollerud

A minimalist illustration of a person sitting calmly at a tidy workspace, bathed in the warm glow of a screen, surrounded by negative space.

Every software team claims to build “intuitive” interfaces. It’s become meaningless praise, like calling food “artisanal” or describing a startup as “disruptive.” The word obscures more than it reveals. Here’s the uncomfortable truth: no interface is truly intuitive. Every interaction model requires learning. The question isn’t whether users need to learn something, but whether what […]

The Hidden Tax of Bad Architecture

January 15, 2026 by Chris Bollerud

Architectural illustration showing two contrasting buildings under construction: one unstable with a shallow foundation, the other stable with a deep foundation.

Every organization pays two technology budgets. The first appears on your financial statements: infrastructure, licenses, engineers. The second is invisible: the complexity tax on every project, every feature, every maintenance task. McKinsey research puts this hidden cost at 20 to 40 percent of an organization’s entire technology estate. Not a rounding error. A material portion […]

Why Broken Windows Lead to Broken Software

January 11, 2026 by Chris Bollerud

Young boy seen from behind throwing a rock at a decaying house in a neglected neighborhood during late afternoon light.

A single unpatched vulnerability. One function that violates your architecture. A test suite nobody trusts. These small compromises don’t stay small. The Broken Windows Theory, originally developed to explain urban decay, offers a powerful lens for understanding why some codebases remain clean while others descend into chaos. The principle is simple: visible signs of neglect […]

The Law of Demeter: Why Objects Shouldn’t Talk to Strangers

December 31, 2025 by Chris Bollerud

Law of Demeter

The Law of Demeter (LoD) states that each object should only communicate with its immediate neighbors—and no one else. Also known as the Principle of Least Knowledge, this software design guideline encourages loose coupling between components. The law originated in 1987 at Northeastern University during the Demeter Project, a research initiative focused on adaptive programming. […]

Keep It Simple: The Hidden Cost of Complexity

December 20, 2021 by Chris Bollerud

The Hidden Cost of Complexity

Heavy Boats: The Hidden Cost of Complexity High tides float all boats. But when the tide goes out, the heavy boats find themselves on land. When we build a business—particularly a software business—we tend to make fast decisions and add features with little regard to cost and complexity. During growth phases, this feels rational. Revenue […]

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Culture to Customer

Great organizations build great products. Engineering culture, security leadership, and software design connect to create teams that deliver real value. Lessons from two decades of building and leading technical organizations.

About Chris Bollerud

Recent Posts

  • The Single Wringable Neck: Why Your RACI Is Putting Accountability in the Wrong Place
  • Managing AI Agents: The Career Skill Nobody’s Teaching Yet
  • Stop Calling Everything AI
  • The Myth of the Intuitive Interface
  • The Hidden Tax of Bad Architecture

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