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Leadership

The Single Wringable Neck: Why Your RACI Is Putting Accountability in the Wrong Place

February 7, 2026 by Chris Bollerud

A single strong teal chain link surrounded by faded disconnected gray chain links, representing focused accountability versus diffused responsibility

Every organization has a moment when something goes wrong and the first question asked is, “Whose fault was this?” If the answer isn’t immediately clear, your RACI matrix has failed at its primary job. And if the answer points to someone who never had the authority to prevent the failure, your RACI is worse than […]

Managing AI Agents: The Career Skill Nobody’s Teaching Yet

January 31, 2026 by Chris Bollerud

Control panel with adjustment knobs, gauges, and status indicators representing careful system oversight

Most management training teaches you to motivate, coach, and develop people. But your next “direct report” might be an AI agent, and everything you learned about managing humans will steer you wrong. AI agents are entering the workforce faster than organizations can adapt. They book meetings, draft documents, process requests, and increasingly take autonomous action. […]

Why Execution Matters More Than Strategy

December 31, 2025 by Chris Bollerud

Why Execution Matters More Than Strategy

Strategy is cheap. Every organization has one. The graveyard of failed companies is filled with brilliant strategies that never survived contact with reality. The difference between market leaders and cautionary tales isn’t the quality of their ideas. It’s their ability to execute. Execution isn’t a tactic. It’s a discipline. It’s the systematic process of exposing […]

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Culture to Customer

Great organizations build great products. Engineering culture, security leadership, and software design connect to create teams that deliver real value. Lessons from two decades of building and leading technical organizations.

About Chris Bollerud

Recent Posts

  • The Single Wringable Neck: Why Your RACI Is Putting Accountability in the Wrong Place
  • Managing AI Agents: The Career Skill Nobody’s Teaching Yet
  • Stop Calling Everything AI
  • The Myth of the Intuitive Interface
  • The Hidden Tax of Bad Architecture

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