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Culture

The Single Wringable Neck: Why Your RACI Is Putting Accountability in the Wrong Place

February 7, 2026 by Chris Bollerud

A single strong teal chain link surrounded by faded disconnected gray chain links, representing focused accountability versus diffused responsibility

Every organization has a moment when something goes wrong and the first question asked is, “Whose fault was this?” If the answer isn’t immediately clear, your RACI matrix has failed at its primary job. And if the answer points to someone who never had the authority to prevent the failure, your RACI is worse than […]

The Hidden Tax of Bad Architecture

January 15, 2026 by Chris Bollerud

Architectural illustration showing two contrasting buildings under construction: one unstable with a shallow foundation, the other stable with a deep foundation.

Every organization pays two technology budgets. The first appears on your financial statements: infrastructure, licenses, engineers. The second is invisible: the complexity tax on every project, every feature, every maintenance task. McKinsey research puts this hidden cost at 20 to 40 percent of an organization’s entire technology estate. Not a rounding error. A material portion […]

Why Broken Windows Lead to Broken Software

January 11, 2026 by Chris Bollerud

Young boy seen from behind throwing a rock at a decaying house in a neglected neighborhood during late afternoon light.

A single unpatched vulnerability. One function that violates your architecture. A test suite nobody trusts. These small compromises don’t stay small. The Broken Windows Theory, originally developed to explain urban decay, offers a powerful lens for understanding why some codebases remain clean while others descend into chaos. The principle is simple: visible signs of neglect […]

Architecture as Culture

December 31, 2025 by Chris Bollerud

Building Software That Stands Good architecture is not a diagram on a wiki page. It is not a committee’s quarterly pronouncement. It is a shared instinct. It is a collective reflex that fires whenever someone proposes a shortcut, ignores a boundary, or conflates convenience with simplicity. Organizations that treat architecture as a deliverable end up […]

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Culture to Customer

Great organizations build great products. Engineering culture, security leadership, and software design connect to create teams that deliver real value. Lessons from two decades of building and leading technical organizations.

About Chris Bollerud

Recent Posts

  • The Single Wringable Neck: Why Your RACI Is Putting Accountability in the Wrong Place
  • Managing AI Agents: The Career Skill Nobody’s Teaching Yet
  • Stop Calling Everything AI
  • The Myth of the Intuitive Interface
  • The Hidden Tax of Bad Architecture

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